Knowledge base › Answering questions
Answer a question
Answer in your own words. Do not write it as a policy — write it the way you would say it to the person standing there.
Answer the question in front of you. If the same question turns up again, that is the signal to write the page, and the app will offer it.
The person who asked sees your answer in the same conversation they asked in.
Until the answer is written down as a page, the same question can come back. Answering is not the same as teaching.
Answer a question
More in Answering questions5 pages
- Who answersThe people who look after your Library answer what it does not cover.
- Save an answer as a pageWhen an answer is worth keeping, it becomes a drafted page rather than going straight in.
- Release a changeDrafted changes wait in the Queue until you release them.
- Page visibilityA page is internal unless someone at your firm marks it customer-safe.
- Confirm a pageEvery page carries the date somebody last said it was still right.
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