Knowledge base › Answering questions
Save an answer as a page
When an answer is worth keeping, it becomes a drafted page rather than going straight in.
The draft says what taught it — the conversation it came from is kept with it.
Nothing enters your Library because a machine decided it should. A person releases it.
Once it is released, the same question is answered from the page and stops reaching you.
Save an answer as a page
More in Answering questions5 pages
- Who answersThe people who look after your Library answer what it does not cover.
- Answer a questionAnswer in your own words.
- Release a changeDrafted changes wait in the Queue until you release them.
- Page visibilityA page is internal unless someone at your firm marks it customer-safe.
- Confirm a pageEvery page carries the date somebody last said it was still right.
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