Knowledge base › Answering questions
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A page is internal unless someone at your firm marks it customer-safe.
Bisbe is designed so that internal pages are not used to answer an outsider’s question.
A person decides what is marked customer-safe, so check what you mark. Do not mark a page customer-safe if it contains profit margins, supplier terms or private notes about a customer.
Marking a page customer-safe is a deliberate act, one page at a time. There is no switch that opens your whole Library.
Page visibility
More in Answering questions5 pages
- Who answersThe people who look after your Library answer what it does not cover.
- Answer a questionAnswer in your own words.
- Save an answer as a pageWhen an answer is worth keeping, it becomes a drafted page rather than going straight in.
- Release a changeDrafted changes wait in the Queue until you release them.
- Confirm a pageEvery page carries the date somebody last said it was still right.
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