Knowledge base › Queue and Work

What isn’t a job

By design, a question your Library already answered never becomes a job. Nobody had to do anything, so putting it in Work would be inventing work.

If your Work list is short, read it as your Library doing its job before you read it as something missing.

Anything that genuinely needs a person is in your Queue.

What isn’t a job

Version 2 · last confirmed 2 Oct 2026

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