Knowledge base
46 pages, in 10 sections. These pages explain how Bisbe works for firms already using it. New firm? Start with Owner quick start. Bisbe is in early access and opens one firm at a time, by invitation.
Getting started4 pages
- About BisbeBisbe is one workspace for your contacts, knowledge, conversations and work.
- Bisbe’s tabsThe parts of Bisbe you can use, with a line on what each one is for.
- NavigationYour tabs never move and never scroll away.
- Bisbe on your phoneBisbe is built for a phone first, and you can put it on your phone’s home screen.
Asking questions5 pages
- Ask a questionType the question the way you would say it out loud.
- Reading an answerEvery answer names the page it came from and when that page was last confirmed.
- Unanswered questionsWhen nothing written down covers your question, Bisbe is designed not to guess: you are told so, and the question goes to a person.
- Order and invoice questionsBisbe is designed to send a question about a customer’s own order, invoice, payment or refund to a person instead of answering it itself.
- Browse the LibraryYou can read your Library straight through instead of asking — it is grouped into sections.
Answering questions6 pages
- Who answersThe people who look after your Library answer what it does not cover.
- Answer a questionAnswer in your own words.
- Save an answer as a pageWhen an answer is worth keeping, it becomes a drafted page rather than going straight in.
- Release a changeDrafted changes wait in the Queue until you release them.
- Page visibilityA page is internal unless someone at your firm marks it customer-safe.
- Confirm a pageEvery page carries the date somebody last said it was still right.
Queue and Work4 pages
- QueueOne Queue for the whole workspace, not one per tab.
- WorkWork shows every job your firm has, in one place.
- What isn’t a jobBy design, a question your Library already answered never becomes a job.
- ApprovalsAnything the app drafts for you waits, with its reasoning shown, until you say yes, so nothing goes out on your behalf without you.
Contacts4 pages
- ContactsContacts holds the people and companies you work with, connected to their needs, history and work.
- Log a visitLogging a stop, which means writing up a visit, walks you through it: where you are, the context, what came of it, a summary, and your sign-off.
- Quotes and stockAvailable (stock you can promise) and held (stock set aside for somebody else) are shown as two separate numbers.
- Account healthOpen an account’s health score and it comes apart into what it was worked out from, heaviest first, with the method said out loud.
Rooms and Training4 pages
- RoomsRooms is where your own team talks.
- Turn a message into a questionWhen a real question gets asked in a room, you can turn it into a proper question against your Library.
- TrainingTraining turns your released Library pages into lessons.
- Read marksA read mark records that somebody marked a lesson read, not that they read it.
Your data4 pages
- Download your dataYou can download your Library and your contacts as files from the account menu, whenever you like.
- The two downloadsYour Library and your contacts are two separate bodies of data, and they come out as two separate downloads, neither containing the other.
- Import and export contactsYour contacts can be downloaded as a file, and the same file can be loaded back in.
- Connect your assistantThis page is about connecting your own assistant, the one you already use outside Bisbe, to Bisbe, so that it can look things up and draft for you.
Set up6 pages
- Set upSet up is the owner’s tab, where your firm’s settings live, with Team, Doors, Seats, Portal, Brand and Status.
- TeamThe team screen lists the people at your firm who actually hold a seat, with how to reach them and whether they are the Owner.
- SeatsThe first line tells you what you need to know: how many seats are in use, and how many are free.
- DoorsThis screen is a picture of the tabs as your people see it.
- BrandYour firm’s name shows through the app, and Set up has a Brand section for your name, your logo and your colors.
- Firm recordYour record shows what your firm holds and a list of the changes Bisbe records.
Troubleshooting4 pages
- Get helpTo reach the Bisbe team, send Product feedback from Work inside Bisbe, or email hello@bisbe.xyz.
- What we can seeWhen you ask a question inside Bisbe, we receive the question you type and your account details.
- Sign-in problemsFirst check the team screen: someone who has not been given a seat has nothing to sign into.
- Product feedbackYou never leave your own app to tell us something is wrong, share an idea or ask a question.
Owner quick start5 pages
- Start hereYou are looking at your own firm inside Bisbe.
- Starter pagesEvery new firm starts with a few pages written for it.
- Clear your QueueQueue is one list for the whole app, everything holding for your say-so and nothing else, and you clear it by answering.
- Who can askAnybody who holds a seat at your firm can ask, a person with no seat cannot, and whatever your Library does not cover reaches your Queue.
- Your assistant’s limitsYour own assistant, the one you connect yourself, does not watch Bisbe in the background.
Still need help?
Every page we have written down is in one list, and the search box finds what is in it.
If it is not written here, email hello@bisbe.xyz.
Each page carries the date somebody last said it was still right. That is the same thing the app shows when it answers a question out of one of these pages, because it is the same page.
Powered by Bisbe — these pages are Bisbe’s own knowledge base, published straight out of the app.